Although Quite Exciting having your own website professionally designed may leave you with a few questions. Here ae our more frequently asked questions by real clients...And Our real answers...
Packages Subject to Change Without Notice
Packages Subject to Change Without Notice
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There are hundreds of Web design companies out there. What makes you different? 

There are many people that think that since they simply own some Web publishing software that they can put up a Website and call themselves Professional Web Designers.

At Back 2 Life Creations, we take your project seriously. We are constantly  improving our skills and keep up with the evolving Web world. We've invested in what we consider to be the best Web design software on the market and more importantly, we know how to use it to give you the results you want. 

In addition, since we operate a small business, we are able to give each and every client the personalized attention that they deserve. Unlike most other Web design firms, we have taken the added time to educate ourselves in the areas of search engine optimization.  We are able to provide you with keyword analyses, keyword saturated copy, concise and effective META tags, and a design that helps - rather than hinders your positioning.

Finally, we gladly work with Internet startup companies, providing the site design, logo, search engine compatibility and other elements you need to succeed.

 Why should I hire a professional to design my Web site? 

Your Web site IS your business. It is the image you present to the Internet world. We also know that there is a lot going on behind the scenes that contributes to your site functioning properly.

A professionally designed Web site will give your business the foundation it needs to succeed by using the latest technologies and design applications, by being searchengine compatible and by displaying correctly in a variety of browsers. When you hire Back 2 Life Creations, you get the skills, knowledge and expertise that only come from years of hands-on training.

 How much will it cost? 

Unlike other web design companies who hide their pricing, create arbitrary quotes based on how much they'd like to make,or charge monthly fees for life; we are honest and upfront about our pricing structure. Nothing you don't want or need is forced upon you. You'll have a clear understanding of the cost before the project begins and no surprises when you receive the final invoice. And once you pay for it, there are no further payments - you own it outright.

 How long will it take? 

If you have the copy (text) for your site written before the design process begins, it generally takes 2 - 6 weeks from start to finish. Copy should be in electronic format, preferably MS Word format. Not having your copy completed before the design process can significantly delay the production of your site.

Who owns the website?

Once the final payment is received, you will receive 100% ownership of your Web site.

 What is a domain name and why do I need one? 

Every Web site must have a domain name. A domain name is your Web site's unique address on the Internet. As an example, the domain name for Back 2 Life Creations is http://www.b2lcreations.com.

The most common domain names will end in .com, .net, or .org, but there are many more to choose from.Although you are free to use any domain registrant you choose,  we can SAVE YOU MONEY and handle the DNS (technical) setup to "point the name" to whatever website we design for you.
Additionally, too many people FORGET about this once a year invoice and can potentially lose their name. Having us handle it makes sense - we will register it in your name and set it up on our servers.

Initial Setup: $12.00
Cost: $12.00 per year.

After your registration, you will be given full access information to your own, personal domain name control panel. Manage, update, transfer or change your registration information any time you choose with no hassle, no waiting and no additional charges.
You will also receive e-mail addresses with your domain name such as info@b2lcreations.com.
 

What is hosting and why do I need it? 

Your Web site needs a home on the Internet - a place for all your domain name, Web page files and graphics to reside. You buy or rent Web space through a hosting company. Most hosting companies offer monthly, quarterly, and yearlypackages.

Hosting fees vary greatly depending on your needs. Your hosting package will need special features if you plan to have a storefront on your Web site, if you will be connected to a database, or if you have special programming requirements.


For an additional $10.00 per month or $100.00 per year we can host your site for you!

 What services do you provide? 

Besides our photography services we provide Professional Web design , Logo design, Web site maintenance,Web site analysis, Web site banners,Web site graphics, brochures that match your website and more!!

 Who will be my designer?

Who you will work with depends on what your needs are. Web design and logo design customers will work with one of our top web designers who are personable, skilled and trained to create the best website for your business.

 How many changes can I request to the drafts?

We'll make as many changes as necessary until it meets your approval. We do ask for a final approval to the design before adding the text and content to the pages.

 Can I make changes after I approve the draft?

Yes, however design changes performed after you have approved the draft will be charged at a flat rate of $50.00 US  per hour.

 What kind of guarantee do you offer?

We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied and wish to discontinue work on the site, we will refund 50% of your deposit. If you decide to continue to work with us, we offer you unlimited revisions to the draft until the point that you are 100% satisfied.

Once the draft is finalized, your copy, links, forms and other elements will be added, and your site uploaded to the World Wide Web!!

 Can you explain the design process? 

 We have a five-step process as explained below:

Step One - Contact Us

Simply use our Contact us form to send us a short description of your project. You will receive a reply e-mail with information to complete so that we can review the details, specific requirements and the end result you want for your site. Next, we'll provide you with a quote for the total cost of your site creation.

This interaction provides us both with theinformation and insights we need to decide if our relationship will be mutually beneficial. If we are agreed - we move onto step 2.

Step Two - Make a deposit

You'll be provided with an invoice for 50% of the total of your quote. This deposit can be made via PayPal , Visa or MasterCard. We will accept personal checks but we do require 100% of the estimated total up front.

There is a 3 to 5 business daywaiting period for all payments remitted by personal check. Your project will begin once your payment has cleared. Checks may be made out to Back 2 Life Creations.

Step Three -Your insight is vital!

While we may be the Web design professionals, you have vital information about your business, your customers, your likes and dislikes that will make your site a success. In order to make the exchange of information quick and easy, we offer you a choice of two different Web design worksheets.

The Comprehensive Worksheet is highly recommended for those who are unsure of their Web site needs and design preferences. It will help you define your goals and vision for your site while giving us insight into your individual taste and style.

The Quick Start Worksheet is for those who already have a good idea of what they want their Web site to do and how they want it to look or those choose not to fill out the longer comprehensive worksheet.

Step Four - Provide us with feedback

We will provide you with two rough drafts for viewing within one week of receiving your completed worksheet. Your feedback will help us to determine which direction to take.



We may only need to do some tweaking, or we may completely start over. Either way, we offer you UNLIMITED revisions until you are 100% satisfied with the final product.

Step Five- Test and launch

Once you have approved the final design, we add and format the copy (text) to all the pages and set up your desired features, such as contact forms.

Once everything has been approved by you, we upload your site to the Web and fully test its functionality. We make sure that your site can be viewed as intended in Internet Explorer, Netscape Navigator, and Opera versions 4.0 and above.

The Web design process generally takes anywhere from 2 - 6 weeks. To alleviate any unnecessary delays, we recommend that you have the majority of your copy written before your design begins.

Once the site is complete, can I make changes and updates to it myself?

Yes, but you will need to invest in Web publishing software and you will need to learn how to use it. You will also need to learn how to transfer files to and from the Web. 

These prime programs can run you into the thousands for the best. Allowing us to do the work will result in less stress on the brain and the pocket. 

We do not provide support or offer training for FrontPage, or any other Web publishing program.

 What is your payment policy and what type of payments do you accept?

We receive 50% of your estimated total as a deposit prior to beginning work. We accept Visa, MasterCard or PayPal payments.

The final payment is due immediately upon completion of the project.We will accept personal checks but we do require 100% of the estimated total up front.

There is a 3 to 5 business day waiting period for all payments remitted by personal check. Your project will begin once your payment has cleared.|

 What are your office hours? 

Our office hours are 10:00am - 10:00pm Monday -Friday,
10:00am - 10:00pm Saturday-Sunday

 

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